Terms of service

Overview

Welcome to Crystine! The terms "we", "us" and "our" refer to Crystine. Crystine operates this online store, offering curated natural crystal, gemstone, pearl, and S925 sterling silver jewelry.

These Terms of Service ("Terms") govern your use of our website and services. By visiting or making a purchase from our store, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our services.

Section 1 - Account and Eligibility

By using our services, you confirm that you are at least the age of majority in your state or province of residence.

You are responsible for maintaining the confidentiality of your account and for all activities under your account. You may not transfer your account to any other person.

Section 2 - Our Products (Natural Materials & Silver)

We take pride in our original natural stone jewelry. Due to the natural origin of our materials, please understand:

Natural variations: Slight differences in color, texture, inclusions, and patterns are unique to each genuine crystal, gemstone, and pearl. These are natural characteristics, not defects.
Screen display: Product colors may appear slightly different depending on your device screen settings.
S925 sterling silver: Natural tarnishing or oxidation over time is a normal chemical reaction and is not a quality defect. Proper storage and occasional gentle cleaning will help maintain its shine.

We reserve the right to discontinue any product at any time without notice.

Section 3 - Orders

When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order for any reason. Your order is confirmed only when we send you an order confirmation email.

Please review your order carefully before submitting. Once accepted, we may not be able to accommodate cancellation requests.

Returns and exchanges are governed by our Refund Policy.

Section 4 - Pricing and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time you place your order.

💵 We do not charge sales tax at checkout. The price you see is the final product price you pay. However, please note that:

Shipping costs are not included in the product price unless stated otherwise.
Any customs duties, import fees, or other charges imposed by the destination country are the customer's sole responsibility.
Depending on your state or local tax laws, you may be required to self-report and pay any applicable use tax on your purchase. You are responsible for complying with your local tax obligations.

You agree to provide accurate and complete billing and account information. We reserve the right to refuse or cancel any order if billing information is incorrect.

Section 5 - Shipping and Delivery

Shipping and delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs, or other events outside our control.

Once the carrier takes possession of your package, the risk of loss passes to you.

Section 6 - Return & Refund Terms (Important)

All returns are subject to our Refund Policy. Please note the following key terms:

Return window: You have 14 days after receiving your item to request a return.
Return authorization: Before returning any item, you must contact us at info@shopcrystine.com to receive the correct return address. Do not send your return directly to any address printed on a shipping label or package. Items sent to an unauthorized address will not be accepted or refunded.
Non-refundable charges: Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
Return shipping costs: Return shipping costs are the customer's responsibility unless the item is defective or incorrect.
International returns: The customer is responsible for any customs duties or import taxes incurred during the return process. We recommend marking the package as "Returned Goods".
Non-returnable items: Custom/personalized orders, final sale items, gift cards, and earrings (for pierced ears) cannot be returned for hygiene reasons unless defective.

Section 7 - Feedback

If you submit any reviews, suggestions, or other feedback, you grant us a royalty-free, perpetual, worldwide license to use, modify, and publish that feedback for any purpose, including improving our products and services.

We are not obligated to keep your feedback confidential or to provide compensation.

Section 8 - Privacy

Your personal information is collected and used in accordance with our Privacy Policy. By using our services, you acknowledge that you have read and understood our Privacy Policy.

Section 9 - Intellectual Property

All content on our website, including images, text, logos, product designs, and graphics, is the property of Crystine or its licensors and is protected by copyright and intellectual property laws.

You may use our website for personal, non-commercial purposes only. You may not reproduce, distribute, or modify any content without our prior written consent.

Crystine's names, logos, product and service names, designs, and slogans are trademarks of Crystine. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify.

Section 10 - Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites. Your use of third-party websites is at your own risk.

We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites.

Section 11 - Errors and Inaccuracies

We strive to provide accurate product information, but errors may occasionally occur (e.g., pricing, descriptions, or availability). We reserve the right to correct any errors and to update or cancel orders if necessary, even after an order has been submitted.

Section 12 - Prohibited Uses

You may not use our website for any unlawful purpose, including:

Harassing, abusing, or harming others
Transmitting spam or malicious code
Violating any intellectual property rights
Impersonating any person or entity
Attempting to gain unauthorized access to our systems

We reserve the right to terminate your access if you violate these Terms.

Section 13 - Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools is entirely at your own risk and discretion.

Section 14 - Relationship with Shopify

Crystine is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Crystine. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Crystine, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Crystine.

Section 15 - Termination

We may terminate this agreement or your access to the Services (or any part thereof) in our sole discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

The following sections will continue to apply following any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 - Disclaimer of Warranties

The information presented on or through the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.

EXCEPT AS EXPRESSLY STATED BY Crystine, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.

Section 17 - Limitation of Liability

TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Crystine, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

Section 18 - Indemnification

You agree to indemnify, defend and hold harmless Crystine, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities or claims, including reasonable attorneys' fees, payable to any third party due to or arising out of (1) your breach of these Terms of Service or the documents they incorporate by reference, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.

We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You will cooperate in the defense of indemnified claims, including by providing relevant documents.

Section 19 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 - Waiver; Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 - Assignment

You may not delegate, transfer or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt will be null and void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the federal and state or territorial courts in the jurisdiction where Crystine is headquartered. You and Crystine consent to venue and personal jurisdiction in such courts.

Section 23 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes will be effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 - Contact Information

Questions about the Terms of Service should be sent to us at info@shopcrystine.com.

Our contact information is posted below:

Crystine
info@shopcrystine.com

Rm 413, Bldg B, Longjing Tech Park, 335 Bulong Rd, Ma'antang Community, Bantian Subdistrict, Longgang District, Guangdong 518129