Shipping policy
Processing Time
Orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.
Shipping Rates
Shipping costs are calculated at checkout based on your order subtotal:
| Order Subtotal | Shipping Cost |
|---|---|
| $50.00 and above | Free |
| Below $50.00 | $10.00 |
These rates apply to standard shipping within the United States. International shipping rates may vary and will be displayed at checkout.
Shipping Times
Estimated delivery times vary by destination:
- United States: 7 to 12 business days (depending on customs and local delivery)
📦 Please note that these are estimates only. We are not responsible for delays caused by shipping carriers, customs processing, or other events outside our control.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Lost or Stolen Packages
We are not responsible for lost or stolen packages after they have been marked as "delivered" by the carrier. If your package is lost in transit, please contact us at info@shopcrystine.com and we will work with the carrier to resolve the issue.
Incorrect Shipping Address
Please double-check your shipping address before completing your order. If you realize you entered an incorrect address, contact us immediately at info@shopcrystine.com. We cannot guarantee address changes after an order has been processed. Packages returned to us due to an incorrect address will be subject to re-shipping fees.
Customs, Duties, and Taxes
For international orders, please note that your package may be subject to customs duties, import taxes, or brokerage fees. These charges are the sole responsibility of the customer and are not included in the shipping cost you pay at checkout. We recommend contacting your local customs office for more information. We are required by law to declare the full value of the package on customs forms.
Returns
For information on returns, please review our Return and Refund Policy.
Contact Us
If you have any questions about shipping, please contact us at info@shopcrystine.com.